LIMA IT Support
Services Overview
LIMA Networks Elite Support packages offer our
customers an Unlimited Network Software Support solution, this high
level of service is maintained through the number of highly trained
and skilled helpdesk engineers we employ. We are able to respond to
customer fault calls quickly and efficiently and provide the levels
of support demanded by companies who rely on their IT
infrastructure. Working with our customers we strive to maintain
the highest SLA's and first time fixes.
Customers have the ability to log calls via the helpdesk by phone,
email or online via the web portal. Each support customer is able
to log and track their support calls online allowing
24/7/365 access to support
services. Giving our customers the ability to view their previous
call history and fixes, enables them to build up a reference
library of faults which can be used to search for known resolutions
or as a guide to training requirements.
Our support teams are based in Salford Quays, Manchester and
Thorpe Park, Leeds, making us ideally suited to support both local
businesses requiring frequent onsite visits and remote customers
with high level requirements where access to available skilled
resource is essential. Focusing on these areas, ensures that we are
able to provide a quality service and solution for your IT support
needs and if the requirement arises we are able to deploy an
engineer to site to fix your problem within an acceptable period of
time.
LIMA's Elite Support package provides your business with the reassurance that every IT support call reported will be logged and addressed by a qualified helpdesk engineer. Standard opening hours are 8.30am through to 5.30pm - Monday to Friday with a maximum SLA of 4 hours.
If standard office hours do not accurately reflect the needs of your business then LIMA's 12 x 5 Support option offers extended hours access from 7am to 7pm* to our highly trained engineers.
Customers whose employees work outside normal office hours, abroad or just need to catch up when they get home, know how much productivity can be lost whilst waiting for IT support to become available. Our extended hours support gives customers the ability to get users working again quickly, minimising downtime and maximising productivity.
If your organisation has network users working either 7 days a week or 24 hours a day then a support option which gives them access to support services in the event of a network outage is essential.
LIMA's 24 x 7* Support service is the ultimate support solution and is an extension of the standard support package that LIMA offers access to engineering services during both normal working hours and outside normal hours including weekends.
LIMA's Remote IT Manager (RITM) service offers customers a proactive 'Virtual' IT Manager with continual automated monitoring and reporting on the status and health of your network, which aims to eradicate unnecessary downtime and significantly reduce your costs.
The solution is fully automated and saves you valuable time and effort by ensuring you are free to concentrate on other tasks whilst you leave the monitoring of your IT infrastructure to our expert engineers. If required, you are also able to have full access to the comprehensive reporting tool giving you a easy to use traffic light status of your servers via LIMA's RITM portal and receive an emailed health report weekly which you can access as and when you require, enabling you to have as much, or as little involvement with the monitoring of your systems as you wish.
*Excludes Public holidays
Contact details for Technical Support Department
:
Web tracking facility :
http://support.limanetworks.com
Email directly : support@limanetworks.com
Support Helpdesk : 0845 345
9110
