Unlimited Remote
Telephone Support
LIMA's highly trained and skilled engineers man the support helpdesk and are able to respond to customer fault calls quickly. LIMA provides the levels of support demanded by companies who rely on their IT infrastructure; all incoming calls are answered by a support technician and we strive to maintain the highest SLA's and first time fixes.
Customers benefit from a maximum 4 hour response -
Monday to Friday, 8.30am-5.30pm.
Customers are able to log a support call via several methods:
Utilising the web tracking facility on the LIMA support log on
page http://support.limanetworks.com/
Contacting the Support direct helpdesk on 0845 345 9110
Emailing directly through to Support support@limanetworks.com
Customers have the ability to log and track calls online allowing 24/365 access to support services. By allowing customers to view their previous call history and fixes, we enable our support customers to build up a reference library of faults which can be used to search for known resolutions or as a guide to training requirements.
To find out more about how this can help you cut costs and reduce downtime, please contact us.
