Remote IT Manager
Research has shown that the average small to medium-sized business experiences two hours of downtime per week with their critical IT systems. This can equate to approximately £1,000 per hour (over £10,000 per year) depending on the number of users affected. A large proportion of this downtime can be attributed to predictable and avoidable failures or stoppages on your network.
While recruiting your own IT support staff may seem the answer
to the problem, the costs and time involved can be prohibitive.
Also, you need to consider how you will keep them busy all the time
and their skills up to date.
Rather than recruit the staff directly, it makes good business
sense to partner with an organisation that specialises in IT
support and can provide the necessary depth and breadth of skills
that you will require.
Comprehensive remote support
LIMA's Remote IT Manager (RITM) service offers customers a
proactive 'virtual' IT manager with continual automated monitoring
and reporting on the status and health of your network, which aims
to eradicate unnecessary downtime and significantly reduce your
costs.
It provides the following features:
- Fully automated process to monitor your server(s) and alert us of any problems 24 hours a day, 7 days a week, 365 days a year Customers will be able to login to their own RITM portal to view the status of all monitored devices, applications and services Real-time problem reporting.
- Custom built report scheduling that can be scheduled as frequently as required.
- Automated problem alerts
- A comprehensive list of all components that are checked and monitored
- Faults are logged and fixes can be applied by the LIMA support team without you being aware of an issue
- Weekly server performance overview and update e-mails will be sent to clients
- Any network faults and fixes with be notified to clients by a
support e-mail
View a PDF of a realtime report
here, see how we can monitor your system
To find out more about how RITM can help you cut costs and reduce
downtime, please contact us.
